Tidio is an all-in-one live chat and chatbot solution designed to help small businesses connect with website visitors in real-time. With its intuitive interface and smart automation tools, Tidio makes it easy to answer customer questions, offer support, and convert leads 24/7.

Whether you’re a solopreneur, ecommerce store, or service provider, Tidio helps you create conversations that drive results.

Here are some of the best features of Tidio:

Live Chat for Instant Support

Tidio makes real-time communication simple:

• Add a customizable live chat widget to your website
• Greet visitors automatically and chat in real-time
• View who’s on your site and initiate conversations proactively
• Manage all chats from one dashboard even from your phone

Engage visitors right when they need you.

AI-Powered Chatbots

Let automation handle the heavy lifting:

• Build chatbots with drag-and-drop ease
• Answer FAQs instantly even when you’re offline
• Qualify leads by collecting email addresses, phone numbers, or product interests
• Set triggers for bots to greet, guide, or upsell visitors

Be available 24/7 without being glued to your screen.

Multi-Channel Inbox

Manage conversations from different platforms in one place:

• Combine chat, email, Instagram, and Messenger in a single inbox
• Respond faster and reduce missed messages
• Assign chats to team members for better support flow
• Track conversation history for personalized interactions

It’s your centralized hub for customer communication.

Lead Generation & Conversion

Tidio helps you grow your business by:

• Capturing leads with interactive chatbot flows
• Offering real-time product recommendations
• Sending targeted messages based on visitor behavior
• Integrating with email tools to nurture leads further

Turn casual visitors into loyal customers.

Easy Integration

Tidio connects seamlessly with:

• WordPress, Shopify, Wix, Squarespace, and more
• Email marketing tools like Mailchimp and ActiveCampaign
• CRM platforms like HubSpot and Zapier
• Mobile apps for iOS and Android

Get started fast and fit it into your existing workflow.

Is it Free?

Yes! Tidio offers a free plan with live chat and basic chatbot features. Premium plans start at $29/month, unlocking advanced automation, analytics, and multi-user support.

Why I Use Tidio

With Tidio, I can offer personalized customer service and generate leads automatically all from a single platform. The chatbot builder is easy, the interface is sleek, and the impact on conversion rates is real.

If you want to build trust, boost engagement, and grow your sales pipeline, Tidio is one of the smartest tools you can add to your website.