1. “No” is the Start of Real Negotiation
Most people fear hearing “no.” But to a skilled negotiator, it’s a signal that control is shifting and now the real conversation begins. “No” is safety. It opens the door to honest dialogue.

2. Never Split the Difference
When you split the difference, both sides lose something. Voss’s rule? Don’t settle for middle ground create outcomes where both sides feel they’ve won, but you’ve strategically anchored the result.

3. Tactical Empathy Wins Over Aggression
Negotiation isn’t war. It’s emotional intelligence in action. By understanding the other side’s fears, motives, and worldview, you gain the power to influence without resistance.

4. Mirror to Build Rapport
A simple technique: repeat the last few words your counterpart says. It disarms them, builds trust, and gets them talking more giving you valuable intel without pushing.

5. Label Their Emotions
Name what the other person is feeling:

“It seems like you’re frustrated.”
“It sounds like you’re unsure.”
This lowers their defenses. When people feel understood, they become more flexible.

6. Get to “That’s Right”
Your goal isn’t agreement. It’s recognition. When someone says “that’s right,” it means they feel heard. It’s the point where they drop resistance and open up to your frame.

7. Calibrated Questions Create Control
Use open-ended questions that start with “What” or “How”:

“How can we make this work?”
“What’s the biggest challenge here?”
This flips pressure back onto them without confrontation.

8. The Ackerman Model: Negotiate with Precision
Voss’s 5-step offer strategy involves starting low, using precise numbers, and making calculated increases that signal finality. Throw in a non-monetary gift at the end it makes people feel like you’re stretching.

9. Deadlines Are Often Fake
Most time pressure in negotiation is manufactured. Don’t rush. The person who remains calm under “urgency” often finds hidden wiggle room and better deals.

10. Use the Late-Night FM DJ Voice
Tone matters. A calm, slow, and soothing voice builds authority and relaxes tension. Speak like you’re reading a bedtime story, not pushing a pitch.

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Final Words
Negotiation isn’t about power plays. It’s about presence, empathy, and clarity under pressure. Voss’s tools don’t just win deals they build trust while you lead the outcome.

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