Chatwoot opensource customer support that puts you in control

Chatwoot is an open-source customer engagement platform built to help businesses connect, support, and grow through meaningful conversations. With powerful features like live chat, ticketing, knowledge base integration, and multi-channel support, it offers everything you need to streamline customer interactions—while keeping full control of your data.

It’s the perfect solution for businesses and developers looking for a customizable, privacy-friendly alternative to mainstream platforms.

Here are some of the best features of Chatwoot:

Real-Time Live Chat

Deliver instant support right from your website:

Add a fully customizable chat widget
Engage with visitors in real-time
Monitor ongoing conversations and visitor activity
Enable chat assignments and typing indicators

Talk to your customers when it matters most.

Multi-Channel Inbox

Bring all your communication under one roof:

Connect with customers via Website Chat, Email, Facebook, WhatsApp, Instagram, and more
View and manage all conversations from a unified inbox
Tag, assign, and prioritize messages for smooth team workflows
Track interaction history for seamless customer experiences

One inbox. Every channel. Zero confusion.

Ticketing System

Stay organized with built-in support ticketing:

Convert chats into tickets for follow-up
Assign tickets to team members
Set priorities and deadlines
Track ticket status from open to resolved

Never lose track of a customer request again.

Knowledge Base Integration

Empower customers with self-service:

Link your knowledge base articles within chats
Share help docs directly from the chat window
Reduce repetitive queries and lighten your team’s load
Improve support response time with contextual help

Let customers help themselves—when they want to.

Open Source & Customization

Built with developers and privacy-focused teams in mind:

Fully open-source and self-hostable
Customize workflows, UI, and integrations as needed
Access APIs and webhooks for advanced use cases
Own your customer data and control your infrastructure

Perfect for companies that want full flexibility and security.

Analytics & Team Collaboration

Stay on top of your support performance:

Track metrics like resolution time, chat volume, and agent activity
Collaborate through private notes and mentions
Set business hours and auto-replies
Integrate with tools like Slack, CRM systems, and automation platforms

Support smarter, not harder.

Is it Free?

Yes! Chatwoot is free and open-source, with premium cloud-hosted plans available for businesses that prefer managed infrastructure and extra features.

Why I Use Chatwoot

Chatwoot gives me the power of a top-tier support platform—without the cost, bloat, or vendor lock-in. It’s open-source, scalable, and designed with both support teams and developers in mind.

If you’re looking for a privacy-conscious, customizable, and community-driven customer engagement tool, Chatwoot is one of the smartest choices out there.

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